Booking Policy

Wig Installation Booking Policy

Please read this policy before booking. A £20 non-refundable deposit is required to secure your appointment. Failure to follow the policy may result in cancellation.

• We do not work with synthetic or human-hair blend wigs.
• No additional guests are allowed.
• Your wig must be clean, neat, and ready for installation.
• Bulky or poorly constructed frontals may attract an additional fee.
• Please arrive with your natural hair cornrowed, unless you have booked a cornrow service.
• Wigs requiring customisation must be with us at least 4 days before your appointment. Late wig drop-offs may require an express fee or may not be accepted.
• Please include your name, appointment date, and time when sending your wig.
• There is a 15-minute grace period. Arriving later may result in cancellation.
• If you are unsure whether your wig is well constructed and suitable for your desired style, contact our team before booking for a quick check. If you book without confirming, your style may need to be changed or your appointment cancelled if the wig is unsuitable.
• Cancellations made less than 24 hours before your appointment may require payment of the remaining balance.
• For mobile appointments, all travel fees are covered by the client.
• For ponytail appointments, your hair must be washed, fully dried, and ready to style.
• The remaining balance must be paid via bank transfer before leaving the salon.

By paying your deposit, you confirm that you have read and agreed to this policy.